PROFESSIONAL EXPERIENCE

 
  • 7/2023 – present: RWS | Client Onboarding Manager
    • responsible for EMEA reagion
    • support programs taking on new clients
    • owner of best practices for onboarding processes and principles

  • 6/2018 – 7/2023: RWS | Onboarding Production Team Manager
    • develop, maintain and promote best practice processes on Client Onboarding, Test Translation, Transcreation test, Onboarding plan and implementation of automations resulting in onboarding duration decrease
    • support and development of 150+ sales opportunities
    • onboarded ~40 new clients into client services group with annual revenue over $10M.
    • managed 30+ test translations and pilots for various content types and services
    • collaborate with sales, client services and support teams to ensure that each piece of the journey meets customer expectations
    • mentor project managers and production teams globally
    • set up production and linguistic quality workflows and processes
    • support IT development teams on connectors design and tools automation
  • 12/2013 – 5/2018: Moravia IT s.r.o. | Project Manager – senior
    • manage external localization projects
    • develop project plans and workflows, responsibility for time, budget and quality
    • people management, team development and career planning
    • project risk and incident management
    • localization of multimedia content and videos for Cortana – voice assistant
    • organize and lead internal and external business partners meetings
    • support of development of PowerBI dashboards to control important project data
  • 11/2011 – 11/2013: Moravia IT a.s. | Localization Lead
    • lead the UA localization of Windows Phone and related products (up to 108 langs.)
    • technical pre/post-processing of files for translation, file analysis and troubleshooting
    • external vendor management including quality, performance and communication
    • LQA management
    • proficiency in localization processes of SW, website, documentation, help materials, marketing materials
  • 06/2010 – 10/2010: Moravia IT Nanjing Co., Ltd. China | Senior Loc Engineer
    • recruitment, training and leadership of Localization Engineers
  • 10/2006 – 11/2011: Moravia IT a.s. | Senior Localization Engineer

 

EDUCATION

 
  • 03/2001 – 03/2005: Gymnázium, Brno, Vídeňská 47 | Information Technology, Programming

 

COURSES & CERTIFICATES

 
  • 2023: PMI: Project Management Foundations
  • 2022: Lean Six Sigma White Belt Certification
  • 2021: Memsource Certified User
  • 2017: Cambridge English: First (FCE)
  • 2016: PRINCE2® Foundation
  • 2016: Scrum Fundamentals Certified (SFC)
  • 2016: Great Leaders, Great Teams, Great Results by Franklin Covey
  • 2016: Client Communication by TLC Trainings and Languages

 

SKILLS

 
  • Customer success, Customer satisfaction, Strategic thinking, Cross-functional leadership, Client services, MS Office suite, Localization services, Localization testing, Project management, People management, Communication skills, Quality management, Internationalization, JIRA, MS Dynamics NAV, SalesForce, Adaptive Insights, Trello, Symfonie, Genie, WordPress

 

LANGUAGES

 
  • Czech: native speaker
  • English: reading & writing proficient | listening & speaking proficient
  • Chinese Simplified: in progress
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